General Help

Here you'll find general information related to your access to the Active For Life site.


How do I unsubscribe to ACS emails?

How do I unsubscribe to AFL emails?    


Forgot Password

1) Go to

2) Click sign in

3) Once taken to the ACS Account page, click "Forgot Your Password"

4) Follow the instructions to enter your email address you use for your ACS Account and enter the words shown in the box

5) Next you will be able to choose to either enter your security answer or have a password reset link emailed to your email address


How do I change my password?

1) Go to

2) Click sign in

3) Sign in to your ACS Account with your email address and password

4) Click "my profile" in the top right hand area of the AFL site

5) You will be taken to your ACS Account info page

6) Click on "change your password"



How do I find out my company password?

To locate your company password, contact your company Program Director or Executive Director or email


Email address not recognized/found

1) If your email address is not recognized or found, check that you did not originally sign up with another variation of your work email address or personal email address. 

2) Double check your email address is spelled correctly and try again

3) If you have not ever registered and ACS Account, click "register" to create your ACS Account


Didn't receive my password help email

1) Please allow up to two or three hours to receive the password reset email

2) Check your junk or spam email folders to see if the email was routed there instead of your inbox. 

3) The email will be from The American Cancer Society,; the subject line will be ACS Account Password Reset

4) If you don't receive your password reset email after 1 business day, email and explain that you did not receive your password reset email


Didn't receive my invitation email

1) If you did not receive your invitation email, contact the sender of the email and ask them to resend you the invitation link.

2) If the sender used the AFL email system to send the invitation, ask them to copy and paste the invitation link and use their email service to resend the invitation to you. 


How do I unsubscribe to ACS emails?

 1) Within each ACS communication there will be an opportunity to adjust your communication preferences

2) Look at the bottom of the email and click on the link that indicates you can manage your preferences or opt out of communications

How do I unsubscribe to AFL reminder/motivation emails?

1) Log in to Active For Life via your ACS Account

2) Click on "Campaign Tools"

3) Click "Manage Profile"

4) Beside the "Email Notifications" box, change the response to "No"

5) Click "Save"



























Current Roles: Participant